We are committed to protecting your privacy and being transparent about how we collect, use, and safeguard your personal information.
Jump to specific sections of our Privacy Policy:
Welcome to LexisScore ("we," "our," or "us"). We respect your privacy and are committed to protecting your personal data. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website lexisscore.com and use our services.
By accessing or using LexisScore, you agree to the terms of this Privacy Policy. If you do not agree with our policies and practices, please do not use our services.
Key Points:
We collect information that you voluntarily provide when using our services:
When you access our website, we automatically collect certain information:
We may receive information from:
We use the information we collect for the following purposes:
Create and manage your account, process reviews and complaints, calculate credibility scores, and continuously improve our platform's functionality and user experience.
Send you account notifications, complaint responses, company replies to your reviews, service updates, and respond to your inquiries and support requests.
Verify user identity, detect and prevent fraudulent reviews, protect against spam and abuse, and maintain the integrity of our credibility scoring system.
Analyze usage patterns, understand user behavior, conduct research on financial services trends, and generate aggregate statistics (never identifying individuals).
Comply with legal obligations, enforce our Terms of Service, respond to legal requests from authorities, and protect our rights and the rights of our users.
Send promotional emails about new features, Premium membership benefits, and platform updates. You can opt out of marketing emails at any time.
Legal Basis for Processing (EU Users):
We process your data based on: (1) your consent, (2) performance of our contract with you, (3) compliance with legal obligations, or (4) our legitimate interests in providing and improving our services.
We do not sell your personal information. We may share your information only in the following circumstances:
The following information is publicly visible on our platform:
We share data with trusted third-party service providers who help us operate our platform:
These providers are contractually obligated to protect your data and can only use it for the specific services they provide to us.
When you file a complaint, we notify the company via email. The company can view your publicly posted complaint but never receives your private contact information unless you choose to include it in your public complaint text.
We may disclose your information if required by law or in response to:
If LexisScore is involved in a merger, acquisition, sale of assets, or bankruptcy, your information may be transferred as part of that transaction. We will notify you via email and/or prominent notice on our website before your information becomes subject to a different privacy policy.
We may share your information for any other purpose with your explicit consent.
We implement robust security measures to protect your personal information from unauthorized access, disclosure, alteration, or destruction:
SSL/TLS encryption for data in transit and AES encryption for data at rest
Strict access limits with multi-factor authentication for internal systems
Industry-standard password hashing (bcrypt) and optional 2FA
Third-party security assessments and penetration testing
Enterprise-grade cloud infrastructure with redundancy and backups
24/7 security monitoring and incident response procedures
Important Note:
While we use industry-standard security measures, no method of transmission over the Internet or electronic storage is 100% secure. We cannot guarantee absolute security, but we continuously work to maintain the highest security standards.
You have several rights regarding your personal data. Depending on your location, you may have additional rights under GDPR (EU), CCPA (California), or other privacy laws.
Request a copy of all personal information we have about you. We'll provide it in a portable, machine-readable format.
Update or correct inaccurate information in your account settings or by contacting us.
Request deletion of your account and personal information. Note: Reviews and complaints you've posted will be anonymized but remain public to maintain credibility score integrity.
To delete your account: Account Settings → Privacy → Delete Account, or email [email protected]
Export your data (reviews, complaints, account info) in a structured format to transfer to another service.
Object to certain types of data processing, such as direct marketing. We'll honor your request unless we have compelling legitimate grounds.
Request that we limit how we use your data while we address concerns about accuracy or our legitimate interests.
Choose which emails you receive:
Manage cookies and tracking technologies through your browser settings or our cookie preference center.
How to Exercise Your Rights:
To exercise any of these rights, please contact us at:
We'll respond to your request within 30 days. For security, we may need to verify your identity before processing certain requests.
We use cookies and similar tracking technologies to improve your experience, analyze usage, and provide personalized features. Cookies are small text files stored on your device.
Necessary for basic website functionality, security, and login. These cannot be disabled without breaking core features.
Remember your preferences, language settings, and customization choices to enhance your experience.
Help us understand how visitors use our site (Google Analytics). Data is anonymized and aggregated.
Used for targeted advertising and measuring campaign effectiveness. These require your consent.
You can control cookies through:
Note: Disabling cookies may limit functionality and prevent you from using certain features.
We retain your personal information for as long as necessary to provide our services and fulfill the purposes outlined in this Privacy Policy:
Active Accounts:
Your data is retained while your account is active.
Deleted Accounts:
Personal information (email, name, password) is deleted within 30 days. Reviews and complaints are anonymized but preserved to maintain score integrity.
Legal Requirements:
Some data may be retained longer if required by law (tax records, fraud prevention, dispute resolution).
Backups:
Backup copies may persist for up to 90 days but are not used for operational purposes.
LexisScore is not intended for children under the age of 16 (or under 13 in the United States). We do not knowingly collect personal information from children.
If you are a parent or guardian and believe your child has provided us with personal information, please contact us at [email protected]. We will promptly delete such information from our systems.
LexisScore is based in the United States. If you access our services from outside the U.S., your information may be transferred to, stored, and processed in the United States or other countries where our service providers operate.
These countries may have data protection laws that differ from your country. By using our services, you consent to the transfer of your information to countries outside your country of residence.
For EU users: We use Standard Contractual Clauses approved by the European Commission to ensure adequate protection for data transferred outside the EU.
Our website may contain links to third-party websites (such as companies listed in our directory or social media platforms). We are not responsible for the privacy practices of these external sites.
We encourage you to review the privacy policies of any third-party sites you visit. This Privacy Policy applies only to information collected by LexisScore.
We may update this Privacy Policy from time to time to reflect changes in our practices, technology, legal requirements, or other factors.
When we make significant changes, we will:
We encourage you to review this Privacy Policy periodically to stay informed about how we protect your information.
If you have questions, concerns, or requests regarding this Privacy Policy or our data practices, please contact us:
LexisScore, LLC
4498 Main St
Amherst, NY 14226
United States
Privacy Inquiries:
[email protected]General Support:
[email protected]Contact Form:
lexisscore.com/contactData Protection Officer (EU): For EU-specific privacy inquiries, email [email protected]