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Independent analysis of customer reviews and feedback we've gathered
Website
www.PBTmortgage.comPhone
(833) 829-9096Location
524 Main St. Hazard, KY
Hours
Daily: 9am - 6pm
NMLS
257781
Based on 850+ verified reviews
According to this customer: "Working with PBT Bancorp was an absolute pleasure! Their team made the VA loan process seamless and stress-free. From the initial consultation to closing, they were incredibly responsive and professional. They truly care about the local community and it shows in their personalized service. As a veteran, I felt valued and respected throughout the entire process. The rates were competitive and they explained every step clearly. I highly recommend PBT Bancorp to any veteran looking for a mortgage!"
According to this customer: "Been banking with them for years, so when it was time to buy my first home, PBT Mortgage was my first call. They made the FHA process incredibly easy and walked me through every step. The team answered all my questions patiently and helped me understand all the options available. Competitive rates and excellent local service. As a first-time buyer, I felt supported and confident. Highly recommend to anyone in Eastern Kentucky looking for a mortgage lender they can trust!"
According to this customer: "PBT helped finance my investment property with a DSCR loan, and I couldn't be happier! The process was straightforward and their expertise with investor loans was impressive. They understood the unique needs of real estate investors and structured the loan perfectly. Great rates too! The loan officer took time to analyze the rental income potential and made sure everything was optimized. This is my third investment property and PBT made it the smoothest transaction yet. Will definitely use them again!"
According to this customer: "Refinanced my mortgage through PBT and saved over $300/month! The team was professional, responsive, and made the process smooth from start to finish. They shopped around for the best rate and kept me informed every step of the way. A trusted name in Eastern Kentucky for good reason! My only minor complaint was that it took slightly longer than expected to close, but the savings were worth the wait. Overall very satisfied with the service and would definitely recommend them to friends and family."
According to this customer: "100 years in business says it all! PBT Mortgage helped my parents with a reverse mortgage, and the team was incredibly patient and explained everything clearly. They took the time to answer all our questions and made sure my parents understood all the implications. True professionals who care about their clients. They never pressured us and gave us space to make the right decision. The counseling session was thorough and informative. We felt confident moving forward. Highly recommend for seniors!"
According to this customer: "Conventional mortgage with great terms and a smooth closing process. The local knowledge and community connection of PBT Bancorp really makes a difference compared to national lenders. They understand the Kentucky market and the specific needs of our area. Working with people who know our community and genuinely care was refreshing. The appraisal process was handled efficiently and they worked with local professionals. Everything felt personalized and not like a number in a system. Couldn't be happier!"
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